{"id":327,"date":"2010-06-14T17:00:24","date_gmt":"2010-06-14T12:00:24","guid":{"rendered":"http:\/\/smritiweb.com\/navin\/?p=327"},"modified":"2010-06-15T16:33:43","modified_gmt":"2010-06-15T11:33:43","slug":"why-everyone-in-the-technology-business-should-use-a-touch-interface-for-at-least-a-week","status":"publish","type":"post","link":"https:\/\/smritiweb.com\/navin\/technology\/why-everyone-in-the-technology-business-should-use-a-touch-interface-for-at-least-a-week","title":{"rendered":"Why everyone in the technology business should use a touch interface for at least a week"},"content":{"rendered":"<p>You don&#8217;t know what touch is, until you&#8217;ve used it.<\/p>\n<p>I&#8217;ve been using a touch based mobile phone (an HTC Hero, running Android 1.5) for the last 4 or 5 days, and I&#8217;m convinced that everyone who is in the technology space <em>must<\/em> use a touch based device as one of their primary devices for at least a week. <\/p>\n<p>I&#8217;m not asking you to switch to an iPad permanently. I&#8217;m not saying that the iPhone is better than your Nokia or your Blackberry. I&#8217;m not saying that touch will kill the keyboard. All I am saying is that touch is different, and the only way to really understand it is to use it for a while. After you&#8217;ve understood touch, you can go back to your favourite input interface. But remember, that if you&#8217;re in the business of technology, touch will be a major part of the lives of a major part of your customer-base in the foreseeable future &#8211; and it&#8217;s different enough that for every product you put out, you must ask yourself, how will this appear on a touch based device.<\/p>\n<p>Why?<\/p>\n<p>Here are some reasons:<\/p>\n<h3>Touch is different<\/h3>\n<p>Yes, in theory, I knew that interacting with a program using a touch based device is very different from interacting with it using a mouse and a keyboard. I already knew these things:<\/p>\n<ul>\n<li>Fingers are fatter than mouse pointers, and hence, all buttons need to be fatter<\/li>\n<li>Touch allows various new ways of interacting&#8211;like fling, and drag, and long-press<\/li>\n<\/ul>\n<p>However, it is only after using the phone myself for day-to-day tasks that I realized that there are a hundred little things that make things <em>different<\/em>. For example:<\/p>\n<ul>\n<li>Most of the time, there is no keyboard. Which means that all your shortcut keys are gone. No &lt;Del&gt; to delete something, no Ctrl-C to copy, and no Ctrl-A to select all.<\/li>\n<li>There is no good way you can move your cursor to the middle of a sentence. So if you typed <em>Naavin<\/em> insted of <em>Navin<\/em> by mistake, normally you would simply take your cursor after the second <em>a<\/em> and then hit backspace. Guess what&#8230; there is no back arrow, and tapping on the screen to make your cursor go to spot just after the second <em>a<\/em> is almost impossible. The only way is to backspace all the way and re-type everything.<\/li>\n<li>The long-press is equivalent to the <em>context menu<\/em> in Windows\/Linux (<em>i.e.<\/em> the menu you get when you right click the mouse on some item). Well, by definition, long-press takes a long time, and it painful enough that I simply avoid it and try to find alternative ways of doing things.<\/li>\n<li>When you&#8217;re interacting with the screen, your finger is actually covering the screen. This makes some things more difficult.<\/li>\n<li>There is no <TAB> that allows you to skip to the next field when filling out a form. To get around this, some apps add a &#8220;Next&#8221; key to the keyboard when you&#8217;re filling out forms. You don&#8217;t realize how important this key is, until you&#8217;ve filled some forms and have to go to the next field by hiding the keyboard, scrolling and selecting the next field. <\/li>\n<\/ul>\n<p>There&#8217;s a whole bunch of tiny issues like these that can completely kill a user experience unless the app has been specifically designed for the touch interface, by someone who actually uses a touch interface (as opposed to someone who&#8217;s just imagining the touch interface).<\/p>\n<h3>Touch will be a major part of your life<\/h3>\n<p>In spite of all the issues I pointed out above, I&#8217;m convinced that touch is a very intuitive interface, and is a huge improvement over mouse+keyboard for a large number of applications. Enough has been written about this on the web, so I will not repeat those arguments here. If you&#8217;ve not heard those arguments before, you should befriend Google.<\/p>\n<p>But the point is that whether you like it or not, a major fraction of your customers\/consumers will be using touch to consume your content. So, get with the program. <\/p>\n<h3>It&#8217;s not just about mobile apps<\/h3>\n<p>I somehow had this vague notion that the people who really need to spend time understanding touch are those who are building iPhone or Android apps. Then, while using my device, I realized that I was visiting a lot of vanilla websites using my mobile phone browser. And some of those sites sucked.<\/p>\n<p>So, even if you&#8217;re not a mobile app developer, you still need to worry about touch. If you have any website out there, if you&#8217;ve put out any content on the web, you should spend some time in understanding how your content shows up on touch devices. <\/p>\n<p>And, yes, this even applies to you if you don&#8217;t have anything really to do with the UI of whatever it is that you&#8217;re working on. The UI is the only thing about your product that the end user (the person who&#8217;s paying) interacts with. So better make sure you take an interest in that.<\/p>\n<h3>I said &#8220;primary device&#8221; and &#8220;1 week&#8221;<\/h3>\n<p>That&#8217;s right. You need to use a touch device as one of your primary devices for about a week before you &#8220;get&#8221; some of these issues. You need to view your content, or use your app, using that device to really understand.<\/p>\n<p>I can count a long list of friends who played with a touch based device for about 15 minutes (mostly playing some games, and a photo album) before deciding that they&#8217;ve seen enough. But, good UI is about deciding which inconveniences does the user get used to over time, and which ones continue to remain a pain. And the only way you&#8217;ll know that is by going through it yourself.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You don&#8217;t know what touch is, until you&#8217;ve used it. I&#8217;ve been using a touch based mobile phone (an HTC Hero, running Android 1.5) for the last 4 or 5 days, and I&#8217;m convinced that everyone who is in the technology space must use a touch based device as one of their primary devices for &hellip; <a href=\"https:\/\/smritiweb.com\/navin\/technology\/why-everyone-in-the-technology-business-should-use-a-touch-interface-for-at-least-a-week\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Why everyone in the technology business should use a touch interface for at least a week<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[7],"tags":[],"_links":{"self":[{"href":"https:\/\/smritiweb.com\/navin\/wp-json\/wp\/v2\/posts\/327"}],"collection":[{"href":"https:\/\/smritiweb.com\/navin\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smritiweb.com\/navin\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smritiweb.com\/navin\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/smritiweb.com\/navin\/wp-json\/wp\/v2\/comments?post=327"}],"version-history":[{"count":10,"href":"https:\/\/smritiweb.com\/navin\/wp-json\/wp\/v2\/posts\/327\/revisions"}],"predecessor-version":[{"id":337,"href":"https:\/\/smritiweb.com\/navin\/wp-json\/wp\/v2\/posts\/327\/revisions\/337"}],"wp:attachment":[{"href":"https:\/\/smritiweb.com\/navin\/wp-json\/wp\/v2\/media?parent=327"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smritiweb.com\/navin\/wp-json\/wp\/v2\/categories?post=327"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smritiweb.com\/navin\/wp-json\/wp\/v2\/tags?post=327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}